GENERAL CONDITIONS
TERM APARTMENT/HOUSE RENTAL REGULATIONS
DEFINITIONS
1. Company - "Polish Holiday Rentals Sp. z o. o. with its registered office at ul. Jana Sebastiana Bacha 26A, 02-743 Warsaw, NIP: 6762500419, REGON: 363581493, KRS: 0000598008" providing apartment and house rental services.
2. Client - a natural or legal person with legal capacity within the meaning of the Civil Code, concluding an agreement with the Company.
3. Apartment - a residential premises in a building or apartment building, described in detail in the offer presented on the website.
4. House - a detached building, described in detail in the offer presented on the website.
5. Manager - a person representing the Company, authorized to manage apartments/houses.
6. Reservation form - a document constituting a form of booking an apartment/house for a temporary stay.
7. Advance payment – an amount constituting part or all of the Client’s payment for the stay in the apartment/house.
8. Deposit - a sum of money paid by the Client before arrival to the Company's bank account, constituting security for costs related to possible losses in equipment or damage in the apartment/house, returned to the Client within 7 days after departure if no shortages and/or damages in the apartment/house are found.
GENERAL PROVISIONS
The Company declares that it is authorized to provide temporary rental services of apartments and houses for short-term holiday stays of Clients.
RESERVATION
1. The offer of apartments and houses available in the Company is available on the website www.noclegi.renters.pl
2. Reservations for apartments/houses can be made online at www.noclegi.renters.pl, electronically or by phone.
3. Reservation is made after the Client completes the online reservation form on the website or sends it by e-mail.
RENTAL FEE
1. The rental fee is always specified in the reservation form.
2. The fee includes the applicable 8% VAT.
3. The rental fee includes:
- stay in the apartment/house of the number of people specified in the form;
- stay in an apartment/home for a child up to 3 years of age who sleeps with an adult (guardian) and does not require an additional set of bedding;
- media consumed by the Client;
- washing bed linen and towels;
- final cleaning.
4. The fee does not include: meals, additional cleaning, additional change of bed linen and towels, pet stay and costs of parking in a garage or parking space, rental of a cot and resort fee. Unless the booking form states otherwise.
5. The Client is entitled to a free replacement of towels after 8 days of stay in the apartment/house. The condition for the replacement is that the Client notifies the Company by e-mail or phone of the desire to replace them.
PAYMENT RULES
1. Payment deadline for advance bookings:
• The Client is obliged to pay 100% of the booking value no later than 7 days before the planned arrival date to the Company's bank account provided in the booking form.
• If payment is not made within the specified deadline, the reservation is not guaranteed and may be canceled without the right to a refund of any advance payments made in advance.
2. Payment deadline for last minute bookings:
• In the case of a reservation made less than 7 days before the planned arrival date, the client is obliged to pay the full value of the reservation immediately after making it, to the Company's bank account provided in the reservation form. • Failure to pay immediately may result in the cancellation of the reservation without the right to a refund of any advance payments.
3. Payment confirmation:
• After making the payment, the client should immediately send the payment confirmation in PDF format to the email address of the reservation service. • The final confirmation of the reservation will be made after the funds have been credited to the bank account of the Company/Manager.
4. Payments for reservations are made in the currency of the guest's payment card, which was provided during the reservation process.
If the Customer makes a payment in a foreign currency, it will be converted into Polish zlotys under the terms and conditions of the Polish ePayments regulations, which provide services for settling reservations in foreign currencies. The regulations of the aforementioned entity are available at: https://pep.pl
Polskie ePłatności is a separate entity from Polish Holiday Rentals providing the above service, bearing full responsibility for its correct implementation on the principles resulting from the above regulations. Polish Holiday Rentals is not responsible for the correctness of the operation of the above entity or for the conditions under which payments made by the Customer in foreign currencies are converted. Any claims or complaints regarding the above may be submitted by the Customer only directly to Polskie ePłatności on the terms resulting from the above regulations of this entity.
CHANGE OF BOOKING
1.The customer may change the reservation under the following conditions:
- The Client may transfer the reservation to another apartment/house of a similar or higher standard, no later than 24 hours before arrival. The Client is obliged to pay the difference in price, if any, at the time of transferring the reservation; the Company/Manager will notify the Client of the difference in price at the time of transferring the reservation. The difference in price will be calculated by subtracting from the value of the reservation the price at which another apartment/house can be booked at the given time;
- The Client may change the booking date once, provided that apartments/houses of a standard accepted by the Client are available on the new date, no later than 5 days before the agreed arrival date. The new booking date is binding and cannot be changed again. The Client is obliged to pay the difference in price, if any, at the time of changing the booking; the Company/Manager will notify the Client of the difference in price at the time of changing the booking date. The difference in price will be calculated by subtracting the price at which another apartment/house can be booked on the given date from the booking value;
- once the reservation has been made, the Client cannot change the apartment/house to another one or change the reservation dates.
2. If the change to the reservation made as reported by the Client is not possible, the reservation is valid and will be fulfilled in accordance with its original rules.
CANCELLATION OF RESERVATION
1. The Company allows the possibility of canceling a reservation without incurring any costs, provided that the Client indicates a new Client for the same apartment/house in the same booking period.
2. If the reservation is cancelled 7 or more days before arrival, the Client will not be charged any cancellation fees.
3. In the event of cancellation of the reservation less than 7 days before arrival, the Client shall bear the cancellation costs in the amount of the advance payment (even if it is 100% of the reservation amount). Only the costs of mandatory services and/or services included in the reservation, which will not be performed by the Company due to the cancellation of the reservation, shall be refunded to the Client.
4. The Company/Manager may cancel the reservation if the reservation has not been paid by the Client within the time specified in the Form. The Company or Manager is obliged to inform the Client by e-mail about the cancellation of the reservation for the above reason.
5. If the Client has not paid the reservation fee within the time specified in the Reservation Form. The Company/Manager may request payment from the Client of the amounts due under points 1-4, and if the Client has made the payment, the Company/Manager shall deduct the amount due from the costs referred to in points 1-4 and request a supplement to the reservation fee if the reservation is fulfilled.
RULES FOR CHECK-IN AND CHECK-OUT IN THE APARTMENT/HOUSE
1. The Client is expected in the apartment/house on the first day of the stay specified in the reservation, from the time set by the Company/Manager, unless otherwise agreed with the Company/Manager when making the reservation.
2. The Client should leave the apartment/house by the time set by the Company/Manager on the day of departure, unless otherwise agreed with the Company/Manager when making the reservation or during the stay.
3. The Client will collect the keys to the apartment/house after all reservation fees have been paid, including the mandatory deposit (if stated when making the reservation). Only one set of keys is available for each apartment/house.
4. Check-in and check-out of the Client in the apartment/house is contactless. After full payment of the reservation, the Client receives check-in/check-out instructions from the Company/Manager via email to the address provided in the reservation form, on the day preceding the check-in date or after full payment of the reservation.
5. On the day of check-out, the Client is obliged to leave the keys to the apartment in the appropriate place, in accordance with the instructions sent by the Company/Manager. The same rule applies to remote controls and parking cards (if issued at the Client's disposal). Failure to comply with this rule may result in the Client being charged with all costs incurred by the Company in this respect.
CUSTOMER RESPONSIBILITY
1. After taking over the apartment/house, the Client takes full responsibility for the equipment and decoration contained in the apartment/house.
2. If the Client notices any deficiencies or damages to the apartment/house, the Client is obliged to report them to the Company/Manager by e-mail immediately after checking in. The list of apartment/house equipment is in the offer description and/or in the photos on the website noclegi.renters.pl.
3. The client making the reservation is responsible for the behaviour of all roommates and people using the apartment/house at that time during their stay, as well as for any damage, losses or missing items caused by the fault of the users of the apartment/house.
4. The Customer is obliged to use the apartment/house for the duration of their stay in the manner specified in the Regulations, and if the Regulations do not specify the method of use in full - in a manner appropriate to the properties and purpose of the item.
5. If during the Client's stay in the apartment/house a need to make repairs arise, the Client is obliged to notify the Company immediately and allow the Company to enter the apartment/house to carry out the necessary repair work.
6. The Company is entitled to enter the apartment/house without the need to obtain the Client's consent, at any time, in the event of a breakdown or other sudden event in the apartment/house (flood, fire, gas leakage, etc.) requiring immediate intervention, and may take all necessary actions to protect the apartment/house against damage occurring or increasing.
7. If the Client fails to notify the Company about a breakdown in the apartment/house or if the Company is prevented from taking action to remove the breakdown or the effects of an emergency, including entering the apartment/house during the Client's stay there, the Client shall be liable for all the effects of such action/omission, including the consequences of the breakdown or emergency, which could not be removed due to the above-mentioned behavior of the Client.
RULES APPLICABLE DURING YOUR STAY
1. The Client is obliged to properly secure the apartment/house (i.e. close doors and windows, carefully store keys).
2. The apartment/house can only accommodate the maximum number of people declared in the booking form.
3. The stay of animals must be agreed with the Manager and is associated with an additional fee - PLN 100 - a one-time fee, for the entire stay.
4. It is prohibited to organize parties in the apartment/house that disturb the order in the building.
5. In all apartments/houses, quiet hours apply between 10 p.m. and 6 a.m.
6. The Client is obliged to maintain the apartment/house used as part of the booking in the proper condition and standard in which it was received by him on the first day of his stay.
7. Smoking tobacco and other tobacco-like products is prohibited in the apartment/house (this also applies to spaces such as balconies or terraces).
8. Departure of the Client earlier than specified in the reservation does not oblige the Company to refund any part of the rental fee.
9. The Company reserves the right, in cases of sudden failures or other random events, to relocate the Client to another facility of a similar standard, size and location.
CONTRACTUAL PENALTIES
1. On the day of the Client's check-out, after the end of the rental period, the Company/Manager will inspect the condition of the apartment/house equipment.
2. Any deficiencies and/or damages found in the apartment/house entitle the Company to deduct the remuneration due from the deposit or to collect funds/demand payment from the Client for the amount of losses incurred in order to restore the condition and standard of the apartment/house to its original condition.
3. Failure by the Client to report damage and/or shortages in the apartment/house does not release the Client from any liability for them.
4. In the event of loss of keys, the Company has the right to charge the Client for the costs of duplicating keys and replacing locks.
5. In the event of a particular failure to maintain cleanliness in the apartment/house by the Client, which will result in the need to perform additional work by the cleaning staff, and the cleaning exceeds the standard cleaning time of the apartment/house, i.e. 2 hours, the Company has the right to charge the Client an additional fee of PLN 180 for each additional hour of work of the cleaning staff.
6. If the Client fails to disclose that they are arriving with an animal, the Company is entitled to charge the Client a one-time additional fee of PLN 250 for the stay of one animal.
7. Violation of the smoking ban in the apartment/house will result in the Client being charged an additional fee of PLN 600.
8. An unjustified call to the Company's employees will result in the Client being charged an additional fee of PLN 180.
9. In the event of the police arriving due to reprehensible behaviour of the Client or persons occupying the apartment/house with him or complaints from neighbours about the above persons, the Company has the right to charge the Client an additional fee of PLN 600.
10. If after the expiry of the rental period or after its termination, the Client continues to use the apartment/house without the consent of the Company, the Client is obliged to pay compensation for unauthorised use of the apartment/house in the amount of 3 times the regular fee.
11. In the event that more people than the number declared in the booking form are staying in the apartment/house, the Company/Manager finds vandalism and/or gross violation of the peace of the home, the Company is entitled to terminate the contract immediately and/or demand an appropriate additional payment. In such a case, the Client is not entitled to a refund of the fee and other rental costs, including for the time in which the apartment/house booking period is shortened for the above reasons.
COMPLAINT
1. In the event of any irregularities during the stay in the apartment/house, in relation to the conditions specified in the reservation, the Client has the right to file a complaint during the stay or up to one day after its end. After exceeding this period, the Client's above-mentioned right expires and the complaints will be left without consideration.
2. Complaints, grievances and any complaints should be sent to the following address: reklamacje@renters.pl.
3. The complaint will be considered within 14 working days of its receipt by the Company. The Client will be immediately notified by email about the method of handling the complaint.
4. If the complaint is upheld, the Customer will receive compensation in an amount proportional to the damage incurred and documented.
ADDITIONAL PROVISIONS
1. During the entire stay, the Client may report any faults or damages in the apartment/house 24 hours a day/7 days a week by calling: 48 91 311 11 12 or by e-mail to: rezerwacje@renters.pl.
2. If the Company is unable to fulfill the reservation made by the Client, it is obliged to offer the Client an apartment/house of a similar standard on the same date. If the Client does not accept the change, the Company is obliged to return all fees paid by the Client for such reservation. This does not apply to circumstances for which the Company is not responsible and which arose as a result of force majeure, such as war, earthquake, flood, epidemic, tsunami, fire, government decisions, etc.
3. The Company is not responsible for any inconvenience caused during the Customers’ stay related to construction or finishing works that may be carried out on the premises where the apartment/house is located or around it, interruption of the supply of utilities (including electricity, water, central heating), Internet, television, or noise emissions from neighbouring properties for reasons beyond the control of the apartment/house.
4. The Company is not responsible for the loss of items left by the Client in the apartment/house, stolen from it as a result of a burglary, damaged as a result of random events, as well as for any damage to the car in a parking space or garage.
5. If the Client leaves items that are the property of the Client or third parties in the apartment/house, no agreement is concluded with the Company for their storage, and the Client is obliged to contact the Company immediately, no later than within 7 days from the end of the stay in the apartment/house, in order to arrange the details of collecting the items left behind. The Company is not obliged to store or take care of the items of the Client or third parties left in the apartment/house, however, before removing/destroying them, it is obliged to call the Client to collect the items within a period not longer than 14 days from the date of such call.
If the Client fails to collect items left in the apartment/house in accordance with the above-mentioned procedure, these items shall be deemed abandoned by the owner with the intention of relinquishing their property, and the Company shall be entitled to dispose of/throw away or destroy them.
6. All personal data of Clients will be processed solely for the purpose of making reservations and for marketing purposes, in accordance with the provisions of the Personal Data Protection Act of 10/05/2018 and the Privacy Policy applicable in the Company, available on the website at: https://renters.pl/polityka-prywatnosci/
7. By making a reservation, the Client consents to the placement of his/her personal data in the Company’s database.
8. In matters not regulated in these Regulations, the provisions of the Civil Code shall apply.
REDEMPTION OF VOUCHERS
1. Vouchers are means of payment that can be used when booking an apartment/house. The value of the voucher will be deducted from the total value of the booking. The voucher can only be used for accommodation, any additional services, including cleaning, are charged additionally.
2. It is possible to use a voucher to book accommodation and make a possible additional payment.
3. The voucher cannot be exchanged for cash and is non-refundable.
4. If the Customer cancels the reservation for reasons beyond the control of the company, the voucher may be used again once within its validity period specified in accordance with point 5 below, and in the event of a second cancellation of the reservation or expiry of the voucher, its value will not be refunded.
5. The voucher is valid for 12 months from the date of purchase. After this date, the voucher ceases to be valid and cannot be used to make a reservation and its value is non-refundable.
6. The company reserves the right to refuse to honour a voucher if there is reason to believe that the voucher is invalid, has been obtained as a result of improper activities or is the subject of a dispute.
7. The company is not responsible for lost, stolen or damaged vouchers.
8. The voucher is for single use only. If the total value of the voucher is not used in one booking, the remainder will not be refunded and cannot be used in a subsequent booking.
9. The Company reserves the right to change the terms of use of the voucher at any time by introducing changes to the Regulations.
